We recently sold our house using Lori as our agent. I can’t say enough good things about how well the transaction went. We had our house listed for 6 months with another agent and once that listing expired we turned to Lori. The quality of our showings went up as well as the quality and number of offers.
Lori’s communication thru the process was constant, clear and always dead on accurate. She was a pleasure to work with and I would not hesitate using her again or recommending her to friends and family.
I am always hesitant to switch lenders because of my sincere loyalty. However, after many months of gentle prodding by Chris, I decide to give him and his great team at Cunningham Mortgage Bankers a try. Well after two very successful closings and another referral to him yesterday, I cannot say how extremely pleased we are with his service, knowledge and dedication to our clients.
Not only have we been very pleased with their attention to detail and getting the loan package to the closing attorney days in advance, but more importantly, our buyers are extremely happy with their service, rates and mortgage products.
Thanks again Jeff for establishing such a great team for us to partner with. Chris Tilley and his team are exceptional!
I wanted to take some time to write you a letter about how fantastic our experience was with Lauren Ponder on the recent purchase of a new home and listing of our current home.
In showing us homes, Lauren was honest, open to our feedback and organized and the second time that we went out with her we found the home that we fell in love with! Lauren listened to what we were looking forward and was able to pinpoint the right area and communities for us to focus on. Also, Lauren was helpful in reviewing the contract and terms, negotiating our price and setting up all of the appointments from the surveyor to the home inspection. She always responded promptly to my many texts, emails and calls with random questions that I would come up with almost daily. In the end, she made us feel as though we were her only customers, and the process was so easy and stress free. Closing truly was a breeze!!
In addition, we used Lauren to put our current home on the market. The brochures that she provided looked amazing and professional and the marketing that Helen Adams did for our home was beyond our expectations. We had a tremendous response and had 17 showings within 2 weeks of our home being on the market. We did find a renter within that timeframe as we had it up for sale or for rent. Lauren was able to provide me the rental agreement, what I needed to set up as a landlord and again helped with the many questions that we had.
Lauren’s customer service, knowledge about real estate and her easy approach to everything made her so easy and fun to work with. I would highly recommend her and Helen Adams to anyone I know who was looking to buy or sell a home. I truly believe that the seller’s at closing were even jealous we had such an amazing realtor!!
My fiance, Jordan and I made the decision to move from Baltimore to Charlotte in late 2011. We chose to relocate for an employment opportunity. If you have never uprooted your entire life and moved to a city that you originally knew nothing about, I will say that the level of stress is overwhelming. Picking a community is a daunting task in and of itself, let alone finding a home that meets all of your criteria within that community. There is no one that we would have rather shared this challenging time with than our realtor, Julie Sharpe.
To say that Julie was an asset to us is an understatement. She was patient when we were deciding on the community that worked best for us. She was kind in answering all of the questions that I personally had as a first-time home buyer. She was knowledgeable in knowing what features in a home we were able to have, given our price range. She was unwavering and supportive as we requested to see house after house after house. She was honest with us when helping us critique the homes we saw.
If we could have picked the qualities that we were looking for in our ideal realtor, Julie would have been it. I hope that Helen Adams realizes what a true asset they have in Julie. She goes above and beyond for her clients each and every day.
Julie will always have our sincerest thanks for helping us find our dream home. If and when we decide to sell our home years and years down the road, Julie will be our first call.
We had the pleasure of working with one your realtors, Julie Sharpe, for the recent purchase of our home in Myers Park. My wife Lisa and I were so delighted with the level of service we received from Julie that it is actually difficult to fully detail in an email. Julie was both proactive in seeking potential houses for us and responsive to all of our questions and requests. She listened so well and understood what we were looking for (while patiently accepting that we were not in any rush to make a purchase).
We made an offer on one house (not accepted) that had potential environmental/underground storage tank issues. Julie advocated on our behalf in the negotiation (the house was overpriced, partly due to these UST issues) and went above and beyond in working to make sure we were fully educated on the environmental implications (even going as far as setting up calls with the state examiner who inspected the tank).
When we found the house we ended up purchasing, Julie negotiated a great deal for us and made the due diligence period and closing as painless as possible. She was available any time we needed her and did it all with a smile and positive outlook. She was also great with our 14-month old son, Owen, who might be her #1 fan!
We have recommended Julie (and will continue to do so) to our family and friends who are interested in buying or selling a home. We have no doubt that she can be one of the most successful realtors in Charlotte. Helen Adams is lucky to have her!
Laurens was a pleasure to work with during our recent search for a new home. She took the time to get to know me and my husband, our likes and dislikes and how we pictured our ideal home. She was thoughtful and listened to our feedback as she patiently showed us house after house. Working with Laurens was low-pressure and we always felt as though we could be candid with her. She was patient as our priorities shifted and found us exactly the home we were looking for. We look forward to working with Laurens again in the future!
As an introduction, my name is Jerry Rudolph and I recently moved to the Charlotte area from New Jersey. Melissa Brown was my agent when I purchased my home in Fort Mill, SC (7001 Roxburgh) and I would like to tell you about my experience with her.
It started when my wife had read some good things about Melissa and asked her to show us some homes when we first visited Charlotte back in October. We were only in town for a weekend and spent almost an entire day with Melissa looking at homes. Despite the great interaction my wife and I had with Melissa over the phone and through email prior to meeting her, I was extremely guarded that day because of some terrible experiences I had with real estate agents in the past.
Many things happened between that first meeting and my eventual purchase, including me backing out of a contract due to some inspection concerns on another home. Throughout the entire process Melissa was absolutely amazing. She was always helpful by giving advice when we wanted it, and almost more importantly she was always patient and never pushed my wife and I to do anything we weren’t sure about. My greatest experience with Melissa came during the most stressful point in my purchase. My mortgage company had some last minute issues supplying the proper documentation and almost delayed my closing. This might not sound that horrible but when you consider I had long distant movers scheduled and I was leaving the next morning for a business trip, it was a surprise I was not ready for. I was beyond stressed and it was Melissa that was able to keep things moving and kept assuring me that regardless of what happened everything would be ok. We spent about 7 hours at the closing attorney’s office waiting for the closing documents to arrive. Melissa went above and beyond and never once made me feel like she didn’t want to be there.
Melissa is a true asset to Helen Adams Realty and I will continue to let everyone know what a wonderful experience I had. I will certainly recommend her to anyone I know that is looking for a home. If anyone ever requests a reference I would be more than happy for you to give them my email and/or phone number.
I would like to close by thanking you and Helen Adams Realty for employing such a wonderful individual.
I just wanted to reach out to you and let you know what a great asset Molly Collins is to your company. I recently purchased my first house in December of 2011 and Molly was nothing short of awesome throughout the whole process. Like most people purchasing their first house, I was skeptical and even nervous about taking the big plunge but Molly alleviated everyone of those fears. She was not only professional and extremely knowledgeable about the whole process, but she had a calming, personable demeanor that was able to put my mind at rest whenever there were concerns. I can’t tell you how many times she went out of her way to set up appointments on my behalf (i.e. inspections, glass repair, etc.). All in all, Molly was a pleasure to work with and I couldn’t be happier with my purchase. I tell everyone I know who’s even remotely thinking of purchasing to at least give her a call. In fact, I recently told one of my good friends about her and she is now working with Molly, and they actually just put an offer on their first house. She also couldn’t be happier with her decision to work with Molly.
Working with Molly, I’m sure you can attest to everything that I’ve said in this letter. Too many times, people write letters or call companies to complain, but rarely do they take the time to point out great customer interactions. Well this was definitely on of those times. The kind of people a company hires speaks volume about the company itself, and Helen Adams has a winner in Molly. So thank you for having such great people work for you. You have earned a loyal customer, and I will continue to share your name with anyone I know who’s in the market.
I just recently had a closing with Rebecca Madej with Cunningham and it was a great experience for all parties in the transaction. Rebecca is intelligent, efficient and professional. Her weekly Friday updates were just fantastic! The updates let all parties know where we were in the loan process to show the progress of the transaction.
I would highly recommend Rebecca and her services. - Jody Munn
I just wanted to send a quick testimonial to let you know that my first transactions at Helen Adams went as smooth as possible due to the excellent customer service that Chris Tilley provided my client.
I had a client who was as nervous as they come and went to a big bank to try and get a loan. They would not give him the attention and customer service that he was wanting and I almost lost the deal. I recommended Chris to him and FINALLY he agreed to meet with Chris. Chris went out of his way to meet with him in person during a lunch hour and assured him that he could help him move in to a new home. Chris was always available to me when I called or emailed. He truly eased my client as well as my mind during the entire process. I will recommend Chris to any of my clients in the future. His customer service and professionalism are a true asset that I can share to all of my future clients. I feel fortunate to be part of a company that has such a team environment. I look forward to a bright 2012!
My experience with Kim Walton (and Helen Adams Realty) has been a positive one. Kim's professionalism and dedication to exceptional client service not only exceeded my expectations, but impressed me so much that I have shared details of the experience with my own business colleagues.
There are many great things to say about my experience, but a few things that have impressed me the most are how Kim is:
- extremely knowledgeable and savvy about the Charlotte market and community
- incredibly helpful and responsive
- highly productive and really leverages the client's time
- detail oriented (no inch of the home goes unexamined, no request is ever dropped)
- consistently goes above and beyond to make things more convenient and easy for the client
- patient in finding the right home at the right price
- sincerely focused on the client’s needs and best interest (versus just making a deal)
In my own recent purchase, Kim smoothly navigated through many elements of a complex transaction that could have easily been completely derailed or significantly delayed. Her interpersonal skills, sense of humor, and persistence kept "the other side" engaged and on track through a difficult and tense process. Even more impressively, the close was absolutely flawless.
Most people probably rate buying and selling real estate as one of their more stressful or less pleasant experiences, but you can count on Kim to provide as worry-free and enjoyable an experience as possible. When you work with Kim, you not only know that you have a great agent representing your interests, but you feel that you have a good friend in your corner.
I am truly thankful to have Kim as my agent (and friend). I have great confidence and trust in her knowledge and her integrity, and recommend her without reservation. I am very happy with my new home, but should I ever need to sell/buy again, I know I will "call Kim Walton".
My experience with Kim Walton (and Helen Adams Realty) has been a positive one. Kim's professionalism and dedication to exceptional client service not only exceeded my expectations, but impressed me so much that I have shared details of the experience with my own business colleagues.