Helen Adams Realty in Charlotte, NC, Named for Best Service

The 2009 QE Award recognizes the Top 10 Companies and the Top 10 Offices in North America for delivering the highest levels of service quality and customer satisfaction.
Quality Service Certification, Inc. and Leading Research Corporation of  San Juan Capistrano, CA have identified 10 leading companies and 10 leading individual offices in North America that, according to consumers, deliver the best service quality and customer satisfaction.

The 2009 QE Award is based upon the results of an independent survey of every closed transaction for participating real estate agents in a 17 month period- from January 1, 2008 through June 30, 2009.  More than 25,000 real estate agents and 500 companies participated in the customer satisfaction assessment survey process. The survey process is administered by Quality Service Certification, Inc., and Leading Research Corporation, San Juan Capistrano, CA.  Surveys provide feedback on both the assessment of overall satisfaction and the satisfaction with key details of service. The QE Award is based upon the aggregated overall Customer Satisfaction Rating of all returned surveys.  Consumers can review agents’ independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org.  

Eligibility for the QE Award requires a minimum number of surveys sent and returned. Some companies will claim to achieve similar levels of excellence though they neither measure their service results nor have any substantive, objective evidence to support such claims.

“The QE™ Award is based upon feedback from 200,000 consumer surveys of more than 500 participating companies and their 25,000 real estate agents,” stated Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC).

Helen Adams Realty of Charlotte, NC has been recognized at a 2009 Top Ten in the nation QSC® service provider.  The firm is also the only real estate company in the nation to win the award for three years in a row, in 2007, 2008 and 2009.

“We are honored to be recognized for the third year in a row for being a Top in the Nation QSC® Service provider.  This award adds strength to our conviction that the standard of excellence in sales in any industry is about delivering the highest level of personal service. This simple approach to business is the essence of Helen Adams Realty, and our culture is the reason for our success.”
“Our agents asked us to search for ways to quantify the service we provide, and QSC® was the solution. The QSC® program allows us to measure the service we provide against the service provided by more than 500 real estate firms and 25,000 real estate agents from across North America. The QSC® program helps us to focus on what we do better than the vast majority of our competitors, and this is the path to greatness. The QSC® program allows us to measure our performance through the eyes of our customers. Measuring our service gives us tremendous power, because it gives us the knowledge of how we are doing which in turn allows us to continually improve.” Jeff Adams, President, Helen Adams Realty, Charlotte, NC

“For an industry that continues to define excellence in terms of millions of dollars of sales, we are interested in recognizing excellence based upon superior customer satisfaction and measurably superior service quality – a standard consumers prefer as well,” stated Larry D. Romito, CEO of Quality Service Certification, Inc. (QSC)

The picture is clear – consumers want performance transparency, higher accountability and independently validated service quality and customer satisfaction information in finding and selecting a real estate service professional.  Prospective customers also like to see comments from actual past customer experiences.  All of this is now available to consumers who visit www.QualityService.org .

Consumers can find real estate agents and view their independently validated service and customer satisfaction assessment at www.QualityService.org.  Participating agents and companies voluntarily elect to have every closed transaction evaluated without the ability to influence, control or invalidate results through an independent survey process administered by Quality Service Certification (QSC).

Top Ten Companies in Customer Satisfaction and Service in North America 2009

Helen Adams Realty Charlotte, NC
Prudential Northwest Properties                                   Portland, OR
Prudential Palms Realty                                               Sarasota, FL
Prudential Tropical Realty                               Land O’Lakes, FL
RE/MAX All Stars                                           Corona, CA
RE/MAX Creative Realty                                 Lexington, KY
RE/MAX Properties, Inc.                                 Colorado Springs, CO
Rubloff Residential Properties                         Chicago, IL
Tomie Raines, Inc.                                           East Lansing, MI
Weichert Realtors Rebhan and Associates       Charlotte, NC

2009 QE Award recipients (Top Ten Companies and Offices) are listed in alphabetical order by company name